Shipping and Return Policy
Please be aware that candy is perishable and is susceptible to all manner of weather (heat, humidity, cold, etc.). We package our candies with the utmost care but cannot control what the carrier does with your package! Please ensure the shipping address is correct and that someone is able to accept the package upon first delivery attempt. If no one is available to receive the package, please ensure the package is not exposed to the elements when delivered.
Our Return Policy
We are dedicated to providing the best quality products possible.
If your candy was damaged during shipping, or your order did not arrive within the specified time, we will gladly refund your order. If you are unhappy with your order in any way, returns can be made within 3 weeks of the purchase date. After the return is received, we will refund you for the full product cost. Simply return the candy to Nellie's Sweet Shoppe by mailing it to this address: 115 E Main Street, Smithville MO 64089